Refund Policy

Your 100% satisfaction is guaranteed on any product you buy from us. Altamira Collections will gladly accept unworn, unwashed, or defective merchandise for refund or exchange when items are returned within 30 days (with tags attached). Your refund for the returned merchandise will be credited back to the original order payment method. Gift returns are credited to a gift card.

Please note that original shipping charges are not refundable. Additional shipping charges will not be applied on any exchange order if the merchandise is of equal or lesser value.

Allow up to three weeks for your return to be received and processed. If we have your email address, we will send an email confirming that your return or exchange has been processed. You may also check the status of your return by logging on to your account and viewing your order history. (Check order status here)

See details of our Return/Exchange Instructions below. Please contact us if you have any questions or concerns about your order – we love to hear from our customers!

Return/exchange instructions for online purchases
Choose one of the following RETURN SHIPPING OPTIONS:

  • OPTION 1: Convenient and easy returns via the U.S. Post Office (not available for Non-U.S. shipments):
    • Affix the pre-paid Merchandise Return Label** to your return package and put it in the U.S. mail.
    • $9.95 will be deducted from the amount of your return (non-refundable).
  • OPTION 2: Return via the shipper of your choice:
    • You may use the label for return shipping on your packing slip, and pay for postage with the shipper of your choice.
    • If you do not have the label from your packing slip, use this address:

      Altamira Collections
      Attn: Susan Armstrong
      1040 W Adams St, Unit 312
      Chicago, IL, 60607
*If you no longer have your sales invoice, you can find a new Return/Exchange Form here. If you need assistance with your return, please contact Customer Service at 1-857-919-3202 (Mon.–Fri., 8am–5pm CST). **A pre-paid USPS Merchandise Return Label is included in every order (except non-U.S. and Store shipments). If you no longer have your label, please call us at 1-857-919-3202 or email us: Cancellations You may cancel your order at any time prior to shipping by contacting us. Since items are not charged until shipped, there will be no charge if your order is canceled prior to shipping. If we didn’t answer your Returns question here, please Email Us anytime or call Customer Service at 1-857-919-3202 (Mon.–Fri., 8am–5pm CST).